FAQ

🐰 FAQ – Frequently Asked Questions

💌 Where is your store based?

BunBun'S is a small French online boutique based in Avignon. We carefully select cute, useful, and original items, designed to make young and old smile. 💖

🚚 What are the delivery times?

Orders are shipped within 24 to 72 business hours.

Delivery times then vary depending on the carrier chosen:

- 📦 France: 2 to 4 working days

- 🌍 Europe: 4 to 7 working days

📦 What are the delivery costs?

Shipping costs are automatically calculated at checkout based on weight and destination.

👉 Free delivery in mainland France for purchases over €69!

🎁 Do you offer gift wrapping?

Yes! You can add gift wrapping and a personalized note to your order at checkout. It's the perfect way to give someone a little something special! 🎀

🛍️ Can I modify or cancel my order?

We prepare your orders very quickly. If you wish to modify or cancel, contact us within 2 hours of your purchase via our form or by email at: Bunbun.giftstore@gmail.com.

🔄 What should I do if my item arrived damaged?

Oh no 😿! Contact us within 48 hours with a supporting photo, and we will offer you an exchange, a refund, or a voucher as appropriate.

💳 What payment methods are accepted?

You can pay by:

- Bank card (Visa, Mastercard, etc.)

- PayPal

- Apple Pay / Google Pay (depending on device)

💬 How to contact you?

Got a question, concern, or a sweet word? Write to us using our contact form or directly at Bunbun.giftstore@gmail.com.

We respond within 24 to 48 working hours maximum!